LEAN

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DCS adopts a systematic method for the elimination of waste (“Muda”) within a manufacturing system delivering more value with less waste in an organisation. DCS ensures continuous improvement, long-term approach ; work systematically to achieve small, incremental changes in processes in order to improve efficiency and quality.

VOICE OF CUSTOMER

DCS estabishes system for the organisation to understand expectations, preferences, comments, of a product or service in discussion with client to enhance customer experience and increase business growth.It describes customer’s feedback about their experiences with and expectations for your products or services.Voice of Process is the performance of a process over a period of time. The upper and lower limits can be plotted on the Process Performance graph showing the gap between the Voice of Customer and the Voice of Process. If the VOP is lying within the VOC, then everything is fine with the process.

OBSERVE THE PROCESS

DCS estabishes system for the organisation to understand expectations, preferences, comments, of a product or service in discussion with client to enhance customer experience and increase business growth.It describes customer’s feedback about their experiences with and expectations for your products or services.Voice of Process is the performance of a process over a period of time. The upper and lower limits can be plotted on the Process Performance graph showing the gap between the Voice of Customer and the Voice of Process. If the VOP is lying within the VOC, then everything is fine with the process. Some of those things you will want to take note of in your observations are: • Work-in-Process. • Average completion rate. • Demand variation. • First-pass yield. • Approvals before work. • Defects/Sigma capability. • Cycle or lead time. • Setup, downtime

REMOVE WASTE

The core idea of lean manufacturing is actually quite simple…relentlessly work on eliminating waste from the manufacturing process.So, what is waste? It can take many forms, but the basic idea is to eliminate anything and everything that does not add value from the perspective of your customer.Another way to look at lean manufacturing is as a collection of tips, tools, and techniques (i.e. best practices) that have been proven effective for driving waste out of the manufacturing process.

KEEP SCORE

SCORE is one of the most successful methods for executing Kaizen events. It is designed to support the focal points of Lean, which are principally creating flow, implementing ‘pull’ and improving the way in which an organisation creates value. It is important to note that the quest for improvement is, by its nature, ongoing so SCORE must be used on a repeat basis. SCORE is a five-step methodology that provides the framework for managing and executing successful Kaizen events. Its five phases run in sequence and feed each other. They are: Select: this is the stage at which the Kaizen event leader must select the process or processes in need of improvement. They must also determine who internally will be affected by the change, who should be involved in making it and how changes will affect customers. ‘Select’ also refers to choosing the tools and methods to address different performance issues.

EMPOWERING PEOPLE

A management practice of sharing information, rewards, and power with employees so that they can take initiative and make decisions to solve problems and improve service and performance. Here are tips to inspire your employees to take more responsibility and create a more positive work environment for everyone involved.

1.            Demonstrate Your Trust. …

2.            Communicate a Clear Vision. …

3.            Don’t Avoid Small Talk. …

4.            Encourage Self-Improvement. …

5.            Leave Your Office Door Open. …

6.            Support Vacation Time. …

7.            Delegate More Than Just Work.

8.            Learn Flexibility.

9.            Inspire Creative thinking.

10.        Show you appreciate their work

 

 

IMPROVE SYSTEMATICALLY

To creating continuous improvement based on the idea that small, ongoing positive changes can reap major improvements. Typically, it is based on cooperation and commitment and stands in contrast to approaches that use radical changes or top-down edicts to achieve transformation. Systematic improvement is core to lean manufacturing.

It helps lower defects, eliminate waste, boost productivity, encourage worker purpose and accountability, and promote innovation.

Because executing Kaizen/continuous improvement requires enabling the right mindset throughout the company, 10 principles that address the Kaizen mindset are commonly referenced as core to the philosophy. They are:

1.      Let go of assumptions.

2.      Be proactive about solving problems.

3.      Don’t accept the status quo.

4.      Let go of perfectionism and take an attitude of iterative, adaptive change.

5.      Look for solutions as you find mistakes.

6.      Create an environment in which everyone feels empowered to contribute.

7.      Don’t accept the obvious issue; instead, ask “why” five times to get to the root cause.

8.      Cull information and opinions from multiple people.

9.      Use creativity to find low-cost, small improvements.

 

10.  Never stop improving.

Lean Tools for Implementation